Privacy Policy

Immaculate Consultancy, a division of Immaculate Collective Last Updated: February 10, 2026

Who We Are

Immaculate Consultancy is the education division of Immaculate Collective, based in Traverse City, Michigan. We provide material science training and professional development courses for restoration professionals, cleaning industry professionals, and service providers nationwide. Our courses are hosted on Thinkific (immaculateconsultancy.thinkific.com).

What Information We Collect

When you enroll as a student on our Thinkific site, we collect the personal information you provide during the enrollment process, including your name and email address.

When you participate in our courses, Thinkific collects usage data about how you interact with course content, including your progress through lessons, quiz scores, survey responses, and other course activities.

If you make a purchase on our site, payment is processed through a third-party payment processor (such as Stripe). Your payment information is encrypted and handled in accordance with PCI-DSS standards. We do not store your credit card details directly.

Our site may also collect cookies and similar tracking technologies to improve your experience, remember your preferences, and analyze how our site is used.

How We Use Your Information

We use the information we collect to administer your course enrollment and provide access to your purchased training, communicate with you about your course progress, updates, or changes to content, send you information about new courses, resources, or offerings relevant to your professional development (only with your consent), and improve our courses and the overall learning experience.

How Your Information Is Stored

Our courses are hosted by Thinkific Labs Inc. ("Thinkific"), based in Canada. Your data is stored through Thinkific's data storage and databases on secure servers behind a firewall, provided by Amazon Web Services. Servers are located in the United States. By enrolling in our courses, you consent to the transfer and storage of your data as described here. For more information, see Thinkific's privacy policy at https://www.thinkific.com/privacy-policy/.

Third-Party Services

We use limited third-party services to operate our training platform. Third-party providers used by us will only collect, use, and disclose your information to the extent necessary to perform the services they provide. These may include Thinkific (course hosting and delivery), Stripe or other payment processors (transaction processing), and email marketing tools (course communications, only with your consent).

Once you leave our site or follow a link to a third-party website, you are no longer governed by this privacy policy.

Your Rights

You may withdraw your consent to be contacted or to the continued collection and use of your information at any time by emailing us at [email protected].

You may request access to, correction of, or deletion of your personal data by contacting us at the same address. We will respond to your request within 30 days.

If you wish to delete your Thinkific account entirely, contact us at [email protected] and we will process your request.

Refund Policy

All sales of digital courses, training programs, and downloadable resources are final. Due to the immediate access granted to course content upon purchase, we do not offer refunds, returns, or exchanges.

By completing your purchase, you acknowledge that you are gaining instant access to digital educational content and that this access cannot be undone. We encourage you to review all course descriptions, free prerequisite materials, and available previews before purchasing to ensure the training is a fit for your needs.

If you experience a technical issue that prevents you from accessing purchased content, contact us at [email protected] and we will work to resolve it promptly.

Security

We take reasonable precautions and follow industry best practices to protect your personal information from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed. While no method of transmission over the internet is 100% secure, we follow PCI-DSS requirements and implement generally accepted industry standards.

Changes to This Policy

We reserve the right to update this privacy policy at any time. Changes take effect immediately upon posting. If we make material changes, we will notify you via the email address associated with your account.

Contact

If you have questions about this privacy policy or your personal data, contact us at:

Immaculate Consultancy A division of Immaculate Collective Email: [email protected] Website: www.immaculatecollective.com